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FURNITURE BY RANGE
FAQ
Payments
Q. Where are you based and do you have a sales showroom or shop?
A. Our sales office is based in Bristol however we do not have a showroom for product viewing. We do offer a 7 day no-quibble moneyback guarantee should you wish to return furniture if not suitable. Please read our terms for further details
Q. How can I pay for my purchased items?
A: We accept most forms of payment. Credit/debit card payments are submitted through our automated and fully secure ePayment card processing system. If you do not want to use your credit/debit card on the internet, we can also process credit card payments over the phone, please call 0845 36 36 135 with the product details and have you card available for payment. We can also accept payments via cheque and bank transfer. If this is your chosen payment method then please call us on 0845 36 36 135 and select this option in the payment screen in checkout.
A: We accept most forms of payment. Credit/debit card payments are submitted through our automated and fully secure ePayment card processing system. If you do not want to use your credit/debit card on the internet, we can also process credit card payments over the phone, please call 0845 36 36 135 with the product details and have you card available for payment. We can also accept payments via cheque and bank transfer. If this is your chosen payment method then please call us on 0845 36 36 135 and select this option in the payment screen in checkout.
Q: How secure are my credit/debit card details?
A: All credit card details are entered within a secure environment and encrypted for safety. Payment collected through our online credit card system are processed via HSBC and confirmation is emailed to you. We have never had any security problems.
A: All credit card details are entered within a secure environment and encrypted for safety. Payment collected through our online credit card system are processed via HSBC and confirmation is emailed to you. We have never had any security problems.
Order Process
Q: What happens after I process my order online.
A: Once you have completed your order online the following process will take place:
A: Once you have completed your order online the following process will take place:
1 - Your payment is processed. if there is a problem with the card we will call you.
2 - We send you an email after the purchase to confirm your order. If there are any problems with the details please contact us immediately by return email.
3 - Please refer to the products information for approx delivery times. If your item is out of stock or we can not achieve the delivery times as stated on the product pages we will email you and inform you of the position and when the item is due back in stock for dispatch.
4 - When your item is dispatched we will email you. You can also track your item via the tracking page linked to your initial order email.
5 - You will then be called/contacted by our delivery company within 48 hours of your order being dispatched from us to arrange delivery. Our delivery company will normally delivery to mainland UK within 10 days, but please refer to our delivery page for full details of this.
Products
Q: I am looking for a particular product that is not listed on your website.
A: We advertise all of our available stock on our web site although we do also have access to other products and have other furniture in the production stage. Please email us and enquire if there are any products that you are interested in that we do not advertise currently.
A: We advertise all of our available stock on our web site although we do also have access to other products and have other furniture in the production stage. Please email us and enquire if there are any products that you are interested in that we do not advertise currently.
Q: I found the product I want to buy but I have seen it cheaper somewhere else.
A: We believe that our prices are already low, but if you have found exactly the same product for cheaper then please email or call us and we will aim to beat their price.
A: We believe that our prices are already low, but if you have found exactly the same product for cheaper then please email or call us and we will aim to beat their price.
Delivery
Q: What will delivery of my item(s) cost me?
A: FREE. We offer free mainland UK delivery on all orders over £300. Orders under £300 add an additional chanrge of £20.
A: FREE. We offer free mainland UK delivery on all orders over £300. Orders under £300 add an additional chanrge of £20.
Q: Can you deliver outside mainland UK? (i.e Northern Ireland, Southern Ireland, Isle of Wight etc)
A: Unlike some of the other furniture retail companies, WE ARE able to deliver outside mainland UK. We can deliver to any address within GB Mainland via our normal courier. Deliveries to: AB, IV, PF, KW, PA, Jersey, Scottish Isles, Southern Ireland, PO (non-mainland) and BT/Northern Ireland are possible via selected couriers that we use, although we do ask for an additional shipping change for these destinations per product. For a quote to your address: - Please email for a quote of the extra delivery charge
A: Unlike some of the other furniture retail companies, WE ARE able to deliver outside mainland UK. We can deliver to any address within GB Mainland via our normal courier. Deliveries to: AB, IV, PF, KW, PA, Jersey, Scottish Isles, Southern Ireland, PO (non-mainland) and BT/Northern Ireland are possible via selected couriers that we use, although we do ask for an additional shipping change for these destinations per product. For a quote to your address: - Please email for a quote of the extra delivery charge
Q: When will my goods be delivered?
A: Please refer to the individual delivery time indicated on each item in your order and also refer to our terms and conditions. If a product is out of stock and not available for the delivery times quoted you will be contacted and made aware of the delay as soon as possible after placing the order.
A: Please refer to the individual delivery time indicated on each item in your order and also refer to our terms and conditions. If a product is out of stock and not available for the delivery times quoted you will be contacted and made aware of the delay as soon as possible after placing the order.
Q: How long will delivery take on my order
A: Please look next to each product and it will display the approximate delivery time for that item.
A: Please look next to each product and it will display the approximate delivery time for that item.
Please note we may have stocks available quicker than the suggested despatch date originally quoted, if this is the case we will always despatch as soon as possible. We will always email on despatch to our couriers to warn you that our carriers now have the goods. In any case the carriers will contact you by phone before attempting to delivery the item.
VAT
Why has VAT been reduced?
The Chancellor of the Exchequer announced a reduction in VAT from 17.5% to 15% from Monday 1st December for 13 months until 1st January 2010. By Monday 1st December all product prices at Oak Furniture Solutions will be lowered.
Will the products prices be reduced by 2.5%? (or 2.128%?)
When we sell a product we would normally pass on 17.5% of this amount to the VAT Office. Now that the VAT amount has been reduced this amount will now be 15% of the sale price. To look at a basic example of how it will work; take a product selling at £117.50, this contains 17.5% VAT (value added tax) which is £17.50 and our part of the sale is £100. The new VAT rate of 15% means this same product will sell for £115.00 and we will still get the £100 after VAT. So although this is a VAT reduction of 2.5% from 17.5% to 15%, the change in actual selling price on the site from £117.50 to £115 is a reduction of 2.128%.
What prices are changing?
All products where VAT applies are now calculated at the new lower rate. Our product prices have been reduced by 2.128% (in order to capture the full 2.5% correctly).
Guarantees
Product returns and refunds
Q: Can I return goods if I am not satisfied?
A: Yes we offer a 7 day money back guarantee provided that you comply with our terms and conditions regarding this.
A: Yes we offer a 7 day money back guarantee provided that you comply with our terms and conditions regarding this.
Q: How do refunds work?
A: In the case that you will be issued a refund, it will be processed within 10 working days.
A: In the case that you will be issued a refund, it will be processed within 10 working days.
Contact us
Q: How can I contact you?
A: Should you have any requirements for support or service please phone us on 0845 36 36 135, our phone line is open from 9.00am until 5.30pm Monday to Friday. Please leave a message if we do not answer or outside of these times and we will get back to you.
A: Should you have any requirements for support or service please phone us on 0845 36 36 135, our phone line is open from 9.00am until 5.30pm Monday to Friday. Please leave a message if we do not answer or outside of these times and we will get back to you.
Complaints
Q: If I have a complaint, what should I do?
A: If you are unhappy with any aspect of our service, please email us at sales@oakfurnituresolutions.co.uk
A: If you are unhappy with any aspect of our service, please email us at sales@oakfurnituresolutions.co.uk
We will acknowledge receipt of your complaint within 2 working days and we will do our very best to fix any problem that you may have.
Q: What do your customer have to say about your company and service?
A: Please read our customer feedback
A: Please read our customer feedback
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Sorry it has taken me so long to write and thank you for the beautiful furniture that you supplied and the superb service. As you know I was in a rather desperate position having recently moved, being a full time working single mother of 2 young children with a broken foot at the time. I had no furniture and was anticipating a family visit! I was so grateful for your personal contact in insuring the furniture arrived in time. I am so pleased with the quality of the pieces I ordered, the Orly extending dining table and 6 leather scroll back chairs and the Orly lamp table and the Cheltenham sideboard. It all looks fabulous in my new house and everyone has commented on the quality. Have to say how competitively priced you are too, I did a lot of research before purchasing as have to watch the purse strings…I was nervous about ordering furniture over the internet without seeing it first but have absolutely no regrets. Thank you again. Kind Regards Orly Oak 5 ft Extending Dining Table with 6 Leather Dining Chairs
Orly Oak Lamp Table
